Terms of Services
Terms and Conditions Apply on all our Services
TERMS & CONDITIONS
For Fairchance Call Recording Sync Solution
Effective Date: 01/01/2018
Last Updated: 10/12/2025
These Terms & Conditions (“Terms”) constitute a legally binding agreement between Fairchance for CRM (“Fairchance”, “we”, “our”, “us”) and the subscriber (“Customer”, “Subscriber”, “User”) who uses or subscribes to our mobile call recording capture, storage, and Zoho CRM integration service (“Service”).
By subscribing, registering, or using the Service, the Subscriber agrees to these Terms.
1. Definitions
- “Service” refers to the automated call recording capture, pulling, storage, syncing, and CRM integration solution developed by Fairchance.
- “Subscriber Data” refers to any call recordings, audio files, user details, CRM linkages, and other data uploaded, synced, or stored through the Service.
- “VPS/Servers” refer to Fairchance-owned or Fairchance-managed computing infrastructure where call recordings and related data are stored.
- “User” includes Admins, Employees, Sales Agents, and other individuals who use the Service under the Subscriber’s account.
- “Third-Party Services” include Google Drive, Gmail, Call Recording Software, Zoho CRM, or any software not owned by Fairchance.
2. SERVICE DESCRIPTION
Fairchance provides a technology solution that:
- Captures call recordings made on mobile phones via 3rd party recording software
- Syncs recordings from the User’s Google Drive to Fairchance owned / managed cloud server
- Stores recordings securely on Fairchance VPS / Computers
- Integrates and links recordings with Zoho CRM modules (Leads, Contacts, Deals)
- Allows playback inside Zoho CRM
- Provides Admin and User dashboards for viewing and managing recordings
The Service operates based on subscriber-provided permissions and integrations.
3. ACCEPTANCE OF TERMS
By using the Service, the Subscriber confirms that:
- They have read and understood these Terms
- They have the legal authority to accept the Terms on behalf of their organization
- All Users authorized under their account will comply with these Terms
4. SUBSCRIBER RESPONSIBILITIES
The Subscriber agrees that:
- They are solely responsible for obtaining consent from individuals whose calls are being recorded, as required under applicable laws.
- They will follow all telecom, privacy, data protection, and recording laws in their region.
- Any misuse of the Service, including unauthorized recording, distribution, or sharing, is the Subscriber’s responsibility.
- Fairchance is not responsible for legal consequences arising from the Subscriber’s failure to comply with call-recording regulations.
- Subscriber is responsible for ensuring that only authorized Users access the Service
5. DATA STORAGE & SECURITY
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- All call recordings and related data are stored on Fairchance-managed VPS/servers/computers.
- Fairchance implements industry-standard technical and organizational security measures, but cannot guarantee absolute security.
- The Subscriber acknowledges and accepts that:
- Data is stored on Fairchance infrastructure
- Fairchance may access stored data for troubleshooting, system maintenance, or security monitoring
- Data will not be shared with third parties except as required by law
- Subscriber is responsible for the correct mapping of CRM data, user access, and API permissions.
6. DATA OWNERSHIP
- All call recordings and Subscriber Data remain the property of the Subscriber.
- Fairchance does not claim ownership of Subscriber Data.
- Fairchance may process, store, and manage the data solely for the purpose of providing the Service
7. DATA RETENTION & DELETION
- Data is retained as long as the subscription is active.
- Upon cancellation or expiry:
- All recordings may be deleted after 30 days, unless otherwise requested in writing. However, subscriber will also have access to delete their recording data at their end whenever required.
- Backups may be purged within 60–90 days.
- Fairchance is not liable for lost or deleted data after the retention period.
8. THIRD-PARTY SERVICES
The Service relies on third-party applications including (but not limited to):
- Call Recording Software
- Google Drive / Gmail
- Zoho CRM
Fairchance is not responsible for failures caused by third-party updates, outages, or access restrictions. Subscribers must ensure that APIs, permissions, integrations, and access tokens are active.
9. SUBSCRIPTION, FEES & PAYMENT
- Subscription charges, payment terms, and pricing are defined at the time of purchasing the Service. However, all 3rd parties cost will be borne by the subscribers
- Fairchance reserves the right to modify pricing with prior notice.
- Non-payment may result in suspension or termination of services.
10. FAIR USAGE POLICY
The Subscriber agrees not to:
- Store unlawful, defamatory, or harmful content
- Use the Service for illegal surveillance
- Attempt unauthorized access to servers or networks
- Damage or overload the Service infrastructure
Fairchance may suspend accounts that violate fair usage or security guidelines.
11. SERVICE AVAILABILITY & SUPPORT
- Fairchance strives to maintain high service uptime but does not guarantee uninterrupted operation.
- Scheduled maintenance may temporarily affect service access.
- Support will be provided as per the selected subscription plan.
12.LIMITATION OF LIABILITY
Fairchance shall not be liable for:
- Legal, civil, or criminal consequences arising from the Subscriber’s call recording practices
- Loss of revenue, business, data, or profits
- Issues caused by third-party services (Google, Zoho, Calling Software, etc.)
- Any indirect, incidental, or consequential damages
Fairchance’s total liability shall not exceed the fees paid by the Subscriber in he last 12 months.
13. INDEMNIFICATION
The Subscriber agrees to indemnify and hold Fairchance harmless from any claims arising from:
- Illegal or unauthorized call recording
- Violation of privacy or telecom laws
- Misuse of Subscriber Data
- Breach of these Terms
14. TERMINATION
Fairchance may terminate or suspend Subscriber access if:
- Payments are overdue
- Terms are violated
- Fraud, misuse, or abusive behavior is detected
Upon termination, data retention rules (Section 7) apply
15. MODIFICATIONS TO TERMS
Fairchance may update these Terms any time. Continued use after updates constitutes acceptance.
16. GOVERNING LAW
These Terms will be governed by the laws of Pakistan, unless the parties mutually agree otherwise.
17. CONTACT INFORMATION
For questions, support, or legal inquiries:
Fairchance for CRM
Email: fairchanceforcrm@gmail.com
Phone: 03044384009
Website: www.fairchanceforcrm.com