ZOHO DESK
A platform that enables you to create more meaningful, personal and productive relationships with customers.
Putting customer service at the heart of your company
Your own context-aware help desk software by Zoho to help you focus better on your customers. It covers all the bases from increasing your productivity to the core of your customer service effort. Zoho Desk is designed to meet the demands of both small businesses and large companies. With Zoho Desk, companies can create knowledge bases that contain all the answers to commonly asked questions and issues related to their products and services.
Customer Management can be one of the pain points of your business. Making sure that sales, marketing and customer service all have a consistent place to access customer information, track deals and nurture relationships is now a doddle thanks to software like Zoho CRM
Some of Zoho Desk’s killer features
Tools of the Trade
Zoho Desk will give your team all the tools that they need to connect with customers, track communications, provide effortless interactions, and will automate frequent tasks to free up time to focus on what’s important.
Actionable Analytics
Zoho Desk is packed full of useful features including the ability to identify trends and patterns in your team’s work that you can use to help make improvements and inspire better performance
Collaboration
Zoho Desk brings engaging social features to the table such as collaborative working and the ability to tag people in comments – it helps to bring together employees across departments to create a unified experience.
Customer Convenience
Gone are the days when customers have to root around your website to find a way to contact you to get some help. Desk makes it easy with a variety of channels email, phone, live chat, social media and more!
Project Management
Zoho Desk equips customers with the capability to find answers to their own questions and to help their peers with built in document libraries and social sharing features to help create community spirit
Your Helpdesk
Every business is unique with its own products and support processes. Zoho Desk understands this and gives you everything you need to customise and integrate to meet the needs of your business.
WHY SHOULD YOU CHOOSE ZOHO DESK?
- Ticketing System
- Call Center Software
- Social Support Software
- Increased Agent’s Productivity
- Ticketing System
- Call Center Software
- Social Support Software
- Increased Agent’s Productivity
- Mobile Apps
- Purchase Order
- Collaborative Client Portal
- Exhaustive Reports
- Sales Order
- Accounting
- Tax