Zendesk Sell CRM vs Zoho CRM

When it comes to managing customer relationships, two CRM platforms that stand out are Zendesk Sell CRM vs Zoho CRM. Both are well-known for helping businesses streamline their sales processes, increase efficiency, and foster customer loyalty. However, they cater to different needs and offer varying features, pricing models, and integrations. In this article, we’ll dive deep into a complete comparison of Zendesk Sell CRM vs Zoho CRM to help you determine which one is best for your business.

Also Read:

Overview of Zendesk Sell CRM vs Zoho CRM

Zendesk Sell (formerly known as Base CRM) is a sales-focused CRM from Zendesk, which is renowned for its customer service solutions. Zendesk Sell is designed to enhance sales teams’ productivity with a user-friendly interface, deep reporting, and integrated communication features. It aims to streamline sales processes and offer better insights into customer behavior to increase conversions.

Zoho CRM, on the other hand, is part of the larger Zoho suite of business software. It is a highly versatile and customizable CRM that caters to businesses of all sizes. Zoho CRM offers an extensive set of features that cover not just sales, but marketing, customer support, and analytics as well. With multiple integrations and strong automation capabilities, Zoho CRM is designed to scale as your business grows.

Key Features Comparison – Zendesk Sell CRM vs Zoho CRM

1. Contact and Lead Management

Zendesk Sell:
Zendesk Sell offers straightforward contact and lead management with easy-to-use tools for tracking sales leads and managing relationships. The platform uses a visual pipeline to track leads and deals through each stage, making it easy to understand where each prospect stands. Zendesk Sell also allows you to manage interactions with your contacts, track email correspondence, and set reminders for follow-ups.
Zoho CRM:
Zoho CRM provides more robust and advanced features for lead management. You can capture leads through various channels (website, social media, email), automatically assign leads to the right sales reps, and score leads based on their engagement. The system also allows for detailed segmentation and filtering, enabling targeted communication with prospects. Additionally, Zoho CRM’s multi-channel lead management supports not only email but also social media, live chat, and phone calls.

Winner: Zoho CRM offers more advanced lead management features with better segmentation and multi-channel integration.

2. Sales Automation

Zendesk Sell:
Zendesk Sell includes automation tools to help sales teams save time. You can automate routine tasks like follow-ups, updates, and reminders. The system can also send email sequences automatically based on the stage of the sales process, allowing sales reps to focus on closing deals instead of administrative tasks.
Zoho CRM:
Zoho CRM offers comprehensive sales automation tools. This includes workflow automation, automated task assignment, lead nurturing through drip campaigns, and advanced email triggers. Additionally, Zoho CRM offers AI-driven recommendations to improve sales performance and forecasts.

Winner: Zoho CRM stands out with its more advanced and AI-powered sales automation features.

3. Communication and Collaboration Tools

Zendesk Sell:
Zendesk Sell provides seamless integration with email and phone, allowing sales teams to communicate directly within the platform. It also includes features like shared inboxes, internal team messaging, and activity tracking to facilitate collaboration among team members.
Zoho CRM:
Zoho CRM offers robust communication tools, including email, live chat, and social media integration. It also has a built-in collaboration feature, Zoho Cliq, which enables internal messaging and collaboration between team members. Additionally, Zoho integrates with Zoho Desk for comprehensive customer support integration.

Winner: Zoho CRM wins in this category, offering more communication channels and better collaboration tools within the Zoho ecosystem.

4. Reporting and Analytics – Zendesk Sell CRM vs Zoho CRM

Zendesk Sell:
Zendesk Sell offers reporting features that allow sales teams to track performance metrics like revenue, deal stages, and lead conversion rates. The dashboards are customizable, providing insights into sales activities and outcomes. The platform also includes forecasting tools to help predict future revenue based on sales pipeline data.
Zoho CRM:
Zoho CRM provides advanced reporting and analytics capabilities. You can create custom reports, set KPIs, and get real-time insights into sales performance. The platform also uses AI to provide predictive analytics and sales forecasts. Zoho CRM’s reporting features extend across sales, marketing, and customer support, giving a holistic view of business performance.

Winner: Zoho CRM takes the lead here with more advanced reporting, customizability, and AI-driven analytics.

5. Marketing Automation

Zendesk Sell:
While Zendesk Sell includes some basic marketing automation features like automated email sequences and drip campaigns, its marketing capabilities are not as robust as other platforms. Zendesk Sell’s focus is primarily on sales rather than marketing.
Zoho CRM:
Zoho CRM offers powerful marketing automation features, especially when integrated with other Zoho products like Zoho Campaigns. With Zoho CRM, you can set up email marketing campaigns, lead nurturing workflows, and segment contacts for personalized outreach. It also supports landing page creation and social media marketing.

Winner: Zoho CRM is superior in this category due to its comprehensive marketing automation tools and integrations with other Zoho apps.

Pricing Comparison – Zendesk Sell CRM vs Zoho CRM

Pricing is an important factor when comparing CRM platforms, and both Zendesk Sell and Zoho CRM offer tiered plans with different features and capabilities.

Zendesk Sell Pricing

Zendesk Sell has three pricing tiers:

Essential Plan: Starts at $19/user/month – includes basic CRM features like pipeline management, email integration, and contact management.
Advanced Plan: Starts at $49/user/month – adds advanced reporting, automation, and more customization options.
Elite Plan: Starts at $99/user/month – includes premium features such as predictive sales forecasting, advanced analytics, and increased automation.

Note: Zendesk Sell has a relatively higher starting price compared to Zoho CRM, especially if you want to unlock advanced features.

Zoho CRM Pricing

Zoho CRM offers a wider range of plans to suit businesses of different sizes:

Free Plan: Available for up to 3 users with basic CRM functionalities.
Standard Plan: Starts at $14/user/month – includes sales automation, email marketing, and reporting tools.
Professional Plan: Starts at $23/user/month – adds workflow automation, scoring rules, and integrations with third-party apps.
Enterprise Plan: Starts at $40/user/month – offers advanced analytics, AI-powered tools, and advanced customization options.

Winner: Zoho CRM is significantly more affordable, offering lower-tier plans that provide excellent value, especially for small businesses.

Ease of Use – Zendesk Sell CRM vs Zoho CRM

Zendesk Sell:
Zendesk Sell is known for its clean, intuitive user interface. Its ease of use is one of the key selling points. Sales teams can quickly get up to speed with the system, thanks to its simple design and easy-to-navigate dashboards.
Zoho CRM:
Zoho CRM has a steeper learning curve compared to Zendesk Sell, especially if you are unfamiliar with CRMs. However, it offers a high degree of customization and flexibility, which can be highly beneficial as your business grows. The learning curve is mainly due to the vast number of features available.

Winner: Zendesk Sell wins for ease of use with its more straightforward interface, but Zoho CRM is more customizable in the long term.

Integrations

Zendesk Sell:
Zendesk Sell integrates well with Zendesk’s customer service tools, along with third-party applications like Google Workspace, Mailchimp, and Zapier. However, its range of integrations is not as expansive as Zoho’s.
Zoho CRM:
Zoho CRM shines in terms of integrations. It supports over 500 integrations with third-party apps, including Google Workspace, Mailchimp, Microsoft Office, and more. Furthermore, Zoho CRM integrates seamlessly with other Zoho apps, creating a cohesive ecosystem for businesses that use multiple Zoho tools.

Winner: Zoho CRM wins for its extensive integrations and seamless ecosystem within the Zoho suite.

Conclusion

Both Zendesk Sell CRM vs Zoho CRM are excellent platforms, but they cater to different business needs:

Choose Zendesk Sell if:
- You are looking for a user-friendly, sales-focused CRM with an intuitive interface.
- You need a solution that integrates well with Zendesk’s customer service tools.
- You are a smaller business or a sales team looking for a simple, effective CRM.
Choose Zoho CRM if:
- You need a highly customizable CRM that can scale as your business grows.
- You require more advanced features like marketing automation, AI-powered analytics, and advanced reporting.
- You want a more affordable CRM solution with a vast number of integrations and customization options.

In the end, your decision should be based on your business’s specific needs, budget, and the level of functionality required. Both platforms offer strong benefits, but Zoho CRM excels for businesses looking for a comprehensive, all-in-one CRM, while Zendesk Sell is a great choice for those seeking a simple, sales-focused solution.

For more information about the Zendesk Sell CRM vs Zoho CRM: visit this link.

If you want to Free Trail Zoho, click on this link.