Privacy Policy - FAIRCHANCE FOR CRM

Effective Date: October 10, 2026

Last Updated: October 10, 2026

Welcome to our Privacy Policy. This policy explains how Fairchance for CRM collects, uses, discloses, stores and protects personal information when you visit our website, contact us, request a consultation, purchase or use our services, or otherwise interact with us.

This policy should be updated whenever there is a material change to our data practices.

1. INTRODUCTION

FAIRCHANCE FOR CRM (“us”, “we”, or “our”) operates the fairchanceforcrm.com website (the “Service”). This Privacy Policy explains our policies regarding the collection, use, disclosure and protection of personal data when you use our Service and the choices available to you.

By using the Service, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain consent through the appropriate mechanism.

We do not sell or rent personal information to third parties. We may use personal information for service delivery, customer support, business administration, security, website improvement and our own marketing communications where permitted by applicable law and based on the appropriate legal basis or consent where required.

2. WHO WE ARE / DATA CONTROLLER

FAIRCHANCE FOR CRM is the organization responsible for the processing of personal information described in this Privacy Policy, except where we process customer data solely on a customer’s documented instructions as a service provider/processor.

Legal / registered entity name: Fairchance for CRM
Business / brand name: Fairchance for CRM
Business address: Lahore, Pakistan
Privacy contact: fairchance@fairchanceforcrm.com
Telephone: +92 304 4384009

3. WHERE WE COLLECT DATA

Source	Examples of information
Website forms	Name, email, phone, company, job title and enquiry/message.
Consultation / quotation requests	Contact details, company information, business requirements and project information.
Email / phone / WhatsApp / chat	Contact details and communications necessary to respond to enquiries and provide support.
Customer relationships	Account, project, billing, contract, support and service information.
CRM implementation projects	Business and personal information contained in customer systems that we are instructed to access, migrate, configure or integrate.
Testimonials / case studies	Name, company, role, testimonial and image where voluntarily provided and appropriately authorised.
Website technology	IP address, browser/device information, pages viewed, timestamps, diagnostics and cookie/analytics information where applicable.

4. PERSONAL DATA WE MAY COLLECT

Name and contact details, including email address, telephone number and business address.
Business information, such as company name, job title, industry, business requirements and project information.
Account, contract, quotation, invoice and payment-related information.
Communications, enquiries, support requests and information you provide when contacting us.
Technical and usage information, such as IP address, browser/device information, pages viewed, timestamps, referring pages and diagnostic information.
Cookie, analytics and similar technology information, subject to the technologies actually deployed on the website.
Information contained in customer systems that we are authorised to access while providing CRM implementation, migration, customization, integration, automation, analytics, support or managed services.

5. CUSTOMER CRM / BUSINESS DATA

When providing professional services, customers may provide Fairchance for CRM with access to business data or personal information stored in CRM systems, business applications, spreadsheets, databases or other systems. This information may include leads, contacts, customers, vendors, employees, sales information, support information and other business records.

Where we process such information solely to provide services to a customer and according to the customer’s instructions, the customer may remain responsible for determining the purposes and lawful basis for processing, while Fairchance for CRM acts as a service provider/processor to the extent applicable under the relevant law and contract.

Customers are responsible for ensuring that they have the appropriate rights, notices, permissions and lawful basis required to provide personal information to Fairchance for CRM and to instruct us to process it.

For enterprise or other applicable engagements, the parties may enter into a separate Data Processing Agreement (DPA) setting out processing instructions, security obligations, subprocessors, international transfers, retention/deletion and data-subject assistance.

6. HOW WE USE PERSONAL DATA

Fairchance for CRM uses collected information for purposes including:

Providing, maintaining and improving our website and services.
Responding to enquiries and consultation requests.
Preparing quotations, proposals, agreements and project plans.
Delivering CRM implementation, customization, migration, integration, automation, reporting, training, support and managed services.
Managing customer accounts, projects, contracts, billing and payments.
Providing customer and technical support.
Sending service-related and transactional communications.
Sending newsletters, educational content and marketing communications where permitted by law and subject to applicable consent/opt-out requirements.
Monitoring website usage, troubleshooting, security and preventing fraud or misuse.
Complying with legal, tax, accounting and regulatory obligations.
Protecting our rights, property, personnel, customers and users.

7. MARKETING COMMUNICATIONS

We may send transactional or service-related communications that are necessary to provide a requested service, respond to an enquiry, manage an account, administer a project, process a payment, provide support or communicate important security or legal information. These communications are not marketing messages and may continue where necessary.

We may also send optional marketing communications, such as newsletters, educational content, service updates, offers, webinars or information about our services, where permitted by applicable law. You may unsubscribe from marketing emails at any time using the unsubscribe mechanism provided in the message or by contacting us.

We do not sell or rent personal information for third-party marketing.

8. LEGAL BASIS FOR PROCESSING

Where GDPR or another privacy law requiring a legal basis applies, the legal basis for processing depends on the type of information and the context. Possible legal bases include:

Performance of a contract or steps taken at your request before entering into a contract.
Compliance with a legal obligation.
Legitimate interests, where those interests are not overridden by applicable rights and interests.
Consent, where consent is required or where we choose to rely on consent.
Other lawful bases recognized by applicable privacy legislation.

9. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand website usage and, where permitted, support marketing or advertising measurement.

Before publication, verify the actual technologies installed on fairchanceforcrm.com, including analytics tools, tag managers, advertising pixels, chat tools, embedded media, reCAPTCHA, social-media integrations and any other third-party scripts. Do not state that third-party technologies do not collect personal information unless that has been verified.

Where applicable law requires consent for non-essential cookies or similar technologies, visitors should be provided with a mechanism to accept, reject or manage optional cookies.

10. SHARING INFORMATION WITH THIRD PARTIES

We may disclose personal information to service providers and other recipients where reasonably necessary to operate our business and provide requested services. Categories may include:

Zoho Corporation and relevant Zoho applications used for CRM, business applications, communications, analytics or related services.
Website hosting, infrastructure, security and technical service providers.
Email delivery, communication and customer-support providers.
Payment processors and financial service providers.
Analytics and website performance providers.
Professional advisers, auditors and insurers where appropriate.
Government authorities, regulators, courts or law-enforcement bodies where required or permitted by law.
A buyer, successor or other relevant party in connection with a merger, acquisition, restructuring or sale of assets.

We do not sell personal information. We should only identify specific third-party providers in this policy where they are actually used, and their role should be reviewed periodically.

11. ZOHO AND THIRD-PARTY SERVICES

Fairchance for CRM may configure, integrate, migrate or support customer use of Zoho and other third-party applications. Those third-party providers may independently process information under their own terms, privacy policies and contractual arrangements. Customers should review the privacy and security documentation applicable to the third-party services they use.

Fairchance for CRM should not claim that Zoho or another vendor processes data in a particular country, under a particular certification, or under a particular transfer mechanism unless the current vendor documentation and the relevant customer contract have been verified.

12. PAYMENTS

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information

13. INTERNATIONAL DATA TRANSFERS

We and our service providers may process personal information in countries other than the country in which you are located. Where applicable law requires safeguards for international transfers, we will use appropriate legal, contractual or organisational safeguards for such transfers.

14. DATA RETENTION

Data category	Recommended policy approach
Enquiries / consultation requests	Retain for a defined period after the last meaningful interaction, unless a longer period is required for a contract or legal purpose.
Marketing subscriptions	Retain while subscribed and maintain a limited suppression record after unsubscribing where necessary to respect the opt-out.
Customer/project records	Retain during the contractual relationship and for a defined post-contract period based on legal, accounting, dispute and business requirements.
Accounting/tax records	Retain for the period required by applicable law.
Support records	Retain for a defined period after resolution unless needed for contractual, security or legal purposes.
Website analytics / logs	Retain according to the settings of the actual analytics/security tools and documented internal retention rules.

15. DATA SECURITY

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

16. DATA SECURITY INCIDENTS / BREACHES

We maintain procedures designed to identify, investigate and respond to suspected security incidents involving personal information. Where applicable law requires notification of a personal-data breach, we will make the required notifications to the relevant parties or authorities within the applicable legal timeframe.

17. YOUR PRIVACY RIGHTS

Depending on your location and the law applicable to the processing, you may have rights including access, rectification, deletion, restriction of processing, objection, data portability, withdrawal of consent and other rights provided by applicable privacy law.

If we rely on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We may request information reasonably necessary to verify your identity before responding to certain privacy requests.

You may also have the right to lodge a complaint with the relevant data-protection or privacy regulator in your jurisdiction.

18. HOW TO SUBMIT A PRIVACY REQUEST

To exercise a privacy right or ask a question about our handling of personal information, contact:

Email: sales@fairchanceforcrm.com

Phone: +92 304 4384009

We will respond within the timeframe required by applicable law. We may request identity verification where necessary to protect personal information from unauthorized disclosure.

19. BUSINESS TRANSACTIONS / CHANGE OF CONTROL

If Fairchance for CRM is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law. Where required, we will provide notice and explain any material changes to the handling of personal information.

20. DISCLOSURE FOR LEGAL REQUIREMENTS

Fairchance for CRM may disclose personal information where we reasonably believe disclosure is required or permitted by law, including to comply with a legal obligation, court order or valid governmental request; protect our rights or property; investigate suspected wrongdoing; protect the safety of users or the public; or defend against legal claims.

21. LINKS TO OTHER SITES

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing the privacy notice of each third-party site or service you visit.

22. CHILDREN'S PRIVACY

Our website and professional services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from children through our website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

23. TESTIMONIALS AND CASE STUDIES

If you voluntarily provide a testimonial, case study, review, photograph or similar content, we may use it for business and marketing purposes only in accordance with the permission, consent or contractual arrangement obtained for that content. If you want to withdraw a testimonial or request a change, contact us using the details in this Privacy Policy.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the ‘Last Updated’ date. Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain consent as required.

25. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:
Fairchance for CRM